Returns & Refund Policy
We want every purchase to bring joy. Learn how returns, refunds, and exchanges work — simple, fair, and hassle-free.
Last updated 1 July 2026
7-day return window
Unused & in original packaging
Refunds in 5–7 business days
Free pickup on damaged items
Overview
Every toy we make is crafted with care, and we want you to love what arrives at your door. If something isn't quite right, we've made it easy to return or exchange your order.
This policy explains what can be returned, how long you have, and how refunds and exchanges work.
Return Eligibility
To be eligible for a return, your item should meet the following conditions:
- Items must be unused and undamaged
- Original packaging and tags intact
- Return requested within 7 days of delivery
- Proof of purchase (order number or receipt)
Good to know
Start a return by contacting our support team with your order number — we'll guide you through every step.
Non-Returnable Items
For safety and hygiene reasons, a few items can't be returned:
- Personalised or custom-made toys
- Gift cards and vouchers
- Clearance or final-sale items
- Items returned without original packaging
- Products showing signs of use or damage not caused by us
Exchange Process
Prefer a different toy or variant? Exchanges are simple:
- 1
Reach out
Contact support within 7 days with your order number and the item you'd like to exchange.
- 2
Pack it up
Repack the item safely in its original packaging.
- 3
Send it back
We'll arrange a pickup or share the return address with you.
- 4
Receive your swap
Once we inspect the item, we'll ship your replacement — any price difference is settled either way.
Refund Timeline
Here's what happens once we receive your returned item:
Day 0 — Item received
Your return arrives at our facility.
Day 1–2 — Quality check
We inspect the item to confirm it meets the return conditions.
Day 3 — Refund initiated
Approved refunds are processed to your original payment method.
Day 5–7 — Refund completed
The amount reflects in your account, depending on your bank or provider.
Please note
Original shipping charges are non-refundable unless the return is due to our error. Cash-on-Delivery orders are refunded via bank transfer or mobile wallet (bKash / Nagad).
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we'll make it right at no extra cost to you.
- Report within 48 hours of delivery
- Share a photo of the item and its packaging
- We'll arrange a free pickup and send a replacement or full refund
Frequently Asked Questions
Still have questions?
Our support team is happy to help with returns, refunds, and exchanges.